Why You Should Work With a Locally Owned Summit County Home Service Company

When something breaks in your home, who you call matters just as much as how fast they show up to get the job done. Over the last few years, many homeowners in Summit County have noticed changes in the home service industry. Familiar local names are disappearing, replaced by large, out-of-state companies backed by private equity.

Jennings Heating, Cooling, Plumbing & Electric takes a different approach by staying local on purpose. Since 1931, our family, which is now in its third generation, has been serving Akron and the surrounding communities. Our involvement in the area and ambition to offer high-quality service that’s customer-focused shapes how we work, how we treat people, and how our Akron home service company stands behind what we do. 

Here’s what that difference looks like in real life.

Customers Always Come First

“Customer first” isn’t a slogan at Jennings. It’s one of our core values, and it shows up in how we handle service calls, scheduling, and follow-ups.

We:

• Always call customers back
• Show up when we say we will
• Never reschedule your appointment three or four times
• Provide individualized attention, not one-size-fits-all solutions

When you call us at Jennings Heating, Cooling, Plumbing & Electric, you’re not re-routed through a call center that’s juggling five states at once. You’re talking to our people who know the area, the homes, and the weather patterns that affect your system the most.

You Can Reach the Owner (and He’s Here Every Day)

Our owner, Mike Foraker, isn’t just a name on a website or someone who oversees business in another state. Mike is in the office every day, and our employees have direct access to leadership, just as our customers do.

When decisions need to be made quickly, problems need to be resolved, or someone simply needs to be heard, our owner is always reachable. There’s no corporate ladder to climb just to get an answer.

We Fix Problems and Never Dodge Them

Mistakes happen in every trade, but what really matters is how a company responds.

When something doesn’t go right, we own up to it. We don’t pass the buck, bury fine print, or look for ways to void warranties. We address the issue quickly and fairly, because our name is on the work—and it has been for nearly a century.

That accountability is harder to find when decisions are driven by quarterly targets instead of long-term reputation.

We Focus On Education Over Pressure

Our technicians and comfort advisors are trained to explain, not push, our customers. We believe homeowners should understand what’s happening with their system, what their options are, and what those options cost, all without feeling rushed or pressured.

You’ll hear:

• What’s wrong
• Why it matters
• What can be repaired now
• What may need attention later

You won’t hear scare tactics or artificial urgency. Our goal is to help you make the right decision for your home, not the most expensive one.

Our Community Is Our Home

Jennings is locally owned and operated, and that’s not just a business structure; it’s a commitment. Our owner and employees live, work, and play here. The money you spend with us stays in Summit County and supports local families, schools, and businesses.

We’re proud to serve generations of Akron families who have become loyal customers, which doesn’t happen by accident. It happens because we take pride in doing the job right and treating people with respect.

We Take Pride in Consistency You Can Count On

Private equity companies tend to focus on aggressive growth and a high volume of clients. Our team focuses on consistency by providing: 

• The same standards across every job
• Well-trained, drug-tested technicians
• Fully stocked trucks reduce delays in service.
• Complete our work with longevity in mind, not just to rush to the next call.

We also don’t disappear after your installation or shuffle through crews constantly. We’re committed to building long-term relationships in our community.

Why Choosing Local Still Matters

Choosing a locally owned home service company isn’t about nostalgia. It’s about accountability, stability, and trust you can count on.

Our team at Jennings Heating, Cooling, Plumbing & Electric is proud to offer expert service you can trust. As a third-generation company doing business the right way, we’re always here for our community and invested in your home. We also plan to serve Summit County families for generations to come.

If you’re searching for a home service company that treats you like family and not a transaction, we’re ready when you need us. Schedule your appointment today!

At Jennings, We Offer:

• Akron Plumbing Services
• Akron Air Conditioning Services
• Akron Heating Services
• Akron Electric Services